PRIVACY POLICY
PRIVACY POLICY
Melina Takes Photos
ABN 20781029671
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information.
In this Privacy Policy, “we”, “our” or “us” refers to Melina Takes Photos, and “you” refers to any individual whose personal information we collect.
What personal information we collect
We may collect personal information about you when you visit our website, contact us, make an enquiry, engage our services or interact with us in any way.
This may include:
• your name
• date of birth
• phone number
• email address
• postal address
• information you provide when booking a session
• any other details you choose to share with us during your interactions
We may also collect additional information that you authorise us to access as part of delivering our services.
If you choose to pay through a third-party platform such as Stripe, PayPal, Afterpay or Apple Pay, your payment will be processed externally. Please refer to their privacy policies for information on how they handle your data.
How we collect your information
Direct interactions
We may collect information from you when you:
• use our website
• interact with our social media accounts
• enter a competition or fill in a form
• make an enquiry or booking
• communicate with us via email, phone, text or in person
• receive our products or services
We may also collect information from referral partners or other third parties where you have authorised this.
Automated technologies
Our website uses cookies, Google Analytics and similar tools to help us understand how visitors use our site and to improve our marketing.
These tools may collect:
• your device and browser type
• IP address
• pages viewed on our website
• interactions with third-party websites
• cookies previously stored on your device
This information may identify you, either directly or indirectly.
You can manage cookies through your browser settings, though doing so may affect website functionality.
For more about how Google Analytics handles data: www.google.com/policies/privacy/partners/
Why we collect and use your personal information
We collect personal information where reasonably necessary for our business, including:
• delivering our photography services
• editing and delivering your images
• responding to your enquiries, feedback or concerns
• managing bookings and client relationships
• improving our website and operations
• marketing, promotions and service development
• conducting research and business analysis
• advertising and direct marketing (where permitted by law)
Who we share your information with
We may disclose your personal information to:
• third-party suppliers who assist our business (for example: editors, software providers, website hosting, email services or delivery partners)
• payment platforms you have chosen to use
• law enforcement or government agencies where required by law
• potential purchasers if our business is sold (under confidentiality agreements)
• our related or affiliated service providers
• any other parties you have authorised at the time of collection
Direct marketing
We may use your personal information (except sensitive information) for direct marketing via email, SMS, social media or other communication channels, where you would reasonably expect this or have consented.
We only obtain information from third parties where they confirm it was collected lawfully and that you agreed to receive marketing.
You can opt out at any time by:
• clicking “unsubscribe” in our emails, or
• contacting us directly.
Opting out will not affect our ability to contact you about existing bookings or ongoing services.
Overseas disclosure
Some of our service providers may store or process your personal information outside Australia.
By providing your personal information, you consent to this transfer, understanding that overseas privacy laws may differ from Australian standards and may not provide the same protections.
If you do not want your information stored or processed overseas, please contact us.
Can you remain anonymous?
In some circumstances, you may interact with us anonymously or under a pseudonym. However, this is not always possible — for example, when we are delivering photographic services or sending completed images.
We will tell you when anonymity is not possible.
How we store and protect your information
We use physical, electronic and managerial safeguards to protect your personal information from misuse, loss and unauthorised access.
We take reasonable steps to destroy or de-identify information when it is no longer needed, unless the law requires us to keep it.
If a notifiable data breach occurs that affects your personal information, we will follow the steps required by the Privacy Act.
Links to other websites
Our website may link to third-party websites. We are not responsible for the content or privacy practices of those sites.
You should review their privacy policies before using them.
Accessing or correcting your information
You can request access to the personal information we hold about you at any time.
You may also request corrections if your information is inaccurate, incomplete or out of date.
Please contact us using the details below.
Complaints
If you have concerns about how your personal information has been handled, please contact us. We will respond and explain the process for managing your complaint.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au or 1300 363 992.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Contact us
Melina Takes Photos
Email: hello@melinatakesphotos.com
Address: PO Box 7069 Highton VIC 3216
Last updated: 14 October 2026